Shipping & Returns

Shipping

In how many days can I get my Jade Moon products?

Your order will be prepared at Jade Moon and should reach you within 3-5 working days. Once Jade Moon has packed your order for shipment, you will receive a Shipment Confirmation notice via email. The email contains your order details and the package tracking number.

 

Please take note: Orders are prepared and delivered on business days (Monday-Friday, excluding Public Holidays). Shipping fees are not eligible toward rewards programs or promotions.

Returns

Goods sold are not refundable unless it’s under below circumstances:

1) If the purchased item is damaged during shipment, you may return it within 7 days from the date of invoice / cash bill. Courier charges for returned / replaces items shall be borne by us.

2) For goods that are sent wrongly by Jade Moon, you may return it within 7 days from the date of invoice / cash bill. Courier charges for returned / replaces items shall be borne by us.

 

  • Kindly inform our customer service within 3 working days upon receiving the goods otherwise the request will not be processed.
  • Overdue of the date is not eligible for return and exchange.
  • Items once opened or damaged due to misuse or caused by human negligence are not eligible for return and exchange.
  • Please provide the return parcel tracking number.

 

How to return?

1) Kindly whatsapp your inquiry to our customer service at 0176016027 or send us an email at enquiry@jademoon.com.my

2) Attach with pictures(s) of your item(s) and its condition as well as order details for record purpose.

3) We will assist you as soon as possible (during working days and working hours).

*Jade Moon reserved the right to change the Goods Return Policy without giving any prior notice